Scope

This policy covers mailboxes NAFCO hosts on customer-owned domains. It does not apply to Tabu, our commercial real estate division, which does not host mail. We keep this short because a policy nobody reads protects nobody.

1. What this service is for

Person-to-person business correspondence. Ordinary mail between people who know each other — invoices, quotes, enquiries, replies. That is the whole product. It is not a marketing platform, and it is not built to behave like one.

2. What you may not send

The following are not permitted from any mailbox we host:

• Bulk or marketing mail. Newsletters, campaigns, announcements, promotions — anything sent to many recipients at once. If you need to send marketing mail, use a platform built for it and we will happily point you at one.
• Mail to people who did not ask to hear from you. Purchased, rented or scraped lists are not permitted, and neither is mail to addresses collected for a different purpose.
• Mailing lists and automated distribution, including forwarding a mailbox into a list or using one as the sending address for a system that mails many people.
• Anything unlawful or abusive — fraud, phishing, impersonation, malware, harassment, or mail that infringes someone else's rights.
• Anything sent as someone else. Our server only lets you send from an address on your own domain, so this is largely prevented rather than merely forbidden — but attempting it is a breach.

3. Why we are strict about this

Every customer's outbound mail leaves through shared infrastructure. One customer sending mail people did not ask for damages delivery for everyone else — their invoices start landing in spam. We isolate customers as far as the technology allows: each has their own sending identity, and bounces and complaints are recorded against that customer alone. That protects you from your neighbours. It does not make bulk mail acceptable.

4. What happens if you breach this

We switch off sending for your account, and only yours. It takes effect immediately.

• Your mail is not deleted and you do not lose access. Incoming mail keeps arriving and everything already in your mailboxes stays readable.
• We will tell you what happened and what needs to change. Once resolved, we switch sending back on.
• Repeated or deliberate breaches end the account, and we will give you your data.
• For anything unlawful we may act without notice and may be required to report it.

5. Reporting abuse

If you have received mail from an address we host that breaches this policy, write to info@nafco.space. Include the full message headers if you can — they tell us exactly which mailbox sent it. We investigate every report and act on any that is substantiated.

6. Changes

We will publish changes here and give existing customers reasonable notice of anything that meaningfully narrows what is permitted.